Shipping Policy

Last updated: May 1, 2025

At Everscent Boutique, we aim to get your fragrance products to you as quickly and securely as possible. Below is our shipping policy to help you understand how we process and deliver orders

1. Order Processing Time

• Orders are typically processed within 1-3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• Made-to-order products may take longer to dispatch—processing times will be outlined at checkout or in the product description.

• Once shipped, you will receive a confirmation email with tracking details.

2. Shipping Costs & Methods

All orders are sent tracked via Royal Mail for secure delivery. Our UK mainland shipping rates are:

• Special Delivery – Next Day: £13.99

• Royal Mail Tracked 24 – 1-2 days: £6.99

• Standard Royal Mail Tracked 48 – 3-5 business days: £5.99

• Free Standard Shipping on orders over £50

3. International Shipping

• International shipping is priced upon request and varies depending on the weight of the order and destination.

• Customs fees or import duties may apply—these are the responsibility of the customer.

4. Service Interruptions & Delays

While we strive to meet expected delivery times, occasional delays may occur due to:

• Public holidays or peak shopping seasons.

• Customs processing for international orders.

• Weather disruptions or unforeseen courier delays.

• Additional processing time for made-to-order products.

If your order is delayed beyond the estimated timeframe, please contact us at sales@everscentboutique.co.uk, and we’ll assist you.

5. Lost, Damaged, or Incorrect Orders

• If your order arrives damaged or incorrect, please notify us within 48 hours and include clear photos showing the issue.

• For lost packages, please check your tracking information first. If your item is missing, reach out to us so we can investigate with Royal Mail.

6. Contact Us

For shipping inquiries, reach us at sales@everscentboutique.co.uk.