Refund Policy

We want you to love your purchase! If for any reason you're not completely satisfied, here’s how we handle refunds:

1. Timeframe for Refund Requests

• Refund requests must be made within 14 days of receiving your order.

• If your item arrived damaged or faulty, please notify us within 48 hours of delivery.

2. Full or Partial Refunds

• Unused and unopened products qualify for a full refund when returned within the 14-day period.

• If a returned item is opened but unused, a partial refund may be granted at our discretion.

• Sale items are final sale and cannot be refunded.

3. Conditions for Receiving a Refund

• Items must be in their original packaging and in the same condition as received.

• Refunds are processed after we inspect the returned item to confirm eligibility.

• Shipping costs for returns are the responsibility of the customer unless the item was damaged or faulty upon arrival.

4. How to Request a Refund

• Email sales@everscentboutique.co.uk with your order number and reason for refund.

• If the item arrived damaged or faulty, please attach clear photos showing the issue to help us assess the situation quickly.

• Once approved, return the item using a tracked delivery service to ensure safe arrival.

• Refunds will be processed within 5-7 business days after we receive your return.

5. Refund Method

Refunds are issued to the original payment method used at checkout. If your refund is delayed, please check with your payment provider.